by Steve | Jun 3, 2020 | Accounting, CRM, ERP
Business Intelligence is a fundamental aspect of any business operation According to Jon Roberts, Senior Sales Manager at OrderWise, BI allows businesses to unlock greater sales potential, enhance their collective IQ, improve their processes and most importantly,...
by Steve | May 26, 2020 | Accounting, CRM, ERP
New research has revealed the changing face of customer enquiries throughout the COVID-19 pandemic, with video-conferencing issues having emerged as the most common complaint These findings have been revealed following a snap poll by EvaluAgent, a leading provider of...
by Steve | May 26, 2020 | Accounting, Cloud, CRM, Project Management, Technological Change
Virtual agent chatbots can interact directly with employees to handle low level tasks like password resets, issues which have clear algorithmic fixes, and digital service requests… They can do so more quickly, more consistently, and more sustainably, 24×7,...
by Steve | May 26, 2020 | Accounting, Cloud, CRM, Document Management, ERP, Security
If you are still WFH, Colin Dennis, Head of Technical Operations, OGL Computer has this to say on remote working… The loss of discipline provided by an office has always been a huge drawback for employers considering remote working. A key success factor now will...
by Steve | May 11, 2020 | Accounting, CRM, Document Management, ERP, Warehouse Management
Norfolk-based Borg & Overström is a global leader in the design and distribution of water refreshment systems including water dispensers, consumables and accessories The company’s belief is that water is the ultimate tool for creativity, productivity and health....
by Steve | May 11, 2020 | Accounting, Cloud, CRM, Document Management, ERP, Security
While many employees are still working from home, this advice comes from Paul Colwell, Technical Director, OGL Computer Take it from the top, if staff are not already used to working remotely, or if there is a mixture of remote veterans and green starters, it is...
